Q：How can i open the safe if the battery is dead ?

A：If the safe is designed with the external battery box, you can just replace the new battery. If it is designed with internal battery box, you can use the emergency battery box to open the safe.

Q：Why i can't open the safe with password ?

A：1. please make sure input the correct password
2. please make sure the battery has enough power
3. If the safe you purchased has two keyhole, please make sure the main keyhole in horizantal

Q：What shold i do if i didn't receive the including accessory

A：Cantact us and we will re-send it to you

Q：What shoul i do if i lost the key by accident

A：Please take a picture of the keyhole number and send it to us, we will re-send you the key